Authority to communicate
Clearfile only communicates with third parties where authority has been provided.
Written authority is required
Clearfile Correspondence may communicate with creditors, collectors, service providers, complaints teams, public bodies, insurers, regulators, ombudsman services, legal representatives and other organisations only where the client has provided authority for the relevant matter.
Authority should identify the client, the organisation/account, the reference number where known, the scope of communication and the period covered.
Suggested authority wording
Clearfile Correspondence is authorised to receive, send and manage written correspondence on my behalf in relation to this matter. Please direct future written communication to Clearfile Correspondence unless instructed otherwise.
Scope limits
What Clearfile may do
Receive correspondence, organise records, prepare administrative responses, maintain logs and track deadlines.
What Clearfile does not do
Provide legal advice, financial advice, debt counselling, debt adjusting, insolvency advice, claims-management services or regulated professional advice.
Client responsibility
The client remains responsible for the underlying account, debt, contract, payment decisions, settlement decisions, complaint decisions and legal deadlines.