Privacy
Privacy Notice
This notice explains how Clearfile Correspondence handles personal information for correspondence management, document organisation, and authorised written communication.
Information processed
Clearfile Correspondence may process limited personal information needed to manage authorised correspondence. This may include names, contact details, account references, complaint references, case references, correspondence history, supporting documents, and information provided by the relevant individual or organisation.
Purpose of processing
Information is used for correspondence management, document organisation, complaint and dispute administration, evidence collation, timeline preparation, and related record-keeping.
Sharing information
Information may be shared with the relevant individual, authorised representatives, creditors, service providers, complaints departments, regulators, ombudsman services, insurers, legal representatives, public bodies, or other organisations where necessary for the relevant matter.
Retention
Information is kept only for as long as reasonably necessary for the relevant correspondence, record-keeping, complaint, dispute, or administrative purpose, unless a longer period is required for legal, regulatory, or evidential reasons.
No sale of personal information
Clearfile Correspondence does not sell personal information.
Requests
Requests about personal information should be sent to clearfile.correspondence@gmail.com.
Note: This privacy notice is designed for a small administrative correspondence-management website. If Clearfile Correspondence starts handling correspondence for unrelated third parties or operating commercially, further data-protection review may be needed.