Refunds and Cancellations

General approach

Clearfile aims to deal with refunds and cancellations fairly, taking into account whether work has already started, whether a digital/software product has been delivered, and whether a bespoke scope has been agreed.

One-off reviews and setup work

If work has not started, a refund may be available. If work has started or a review/setup has already been completed, refund availability may be reduced to reflect the work already carried out.

Monthly Debt Correspondence Administration

Monthly subscriptions are charged per active debt/account. A client may request cancellation of future monthly service. Cancellation does not automatically refund a month where work has already started, correspondence has been monitored, or administrative support has been provided.

Bespoke software

Requirements reviews and deposits may become non-refundable once review work, scoping, design, build work or testing has started. Bespoke software work should always have a written scope before substantive development begins.

Digital/software delivery

Where digital products or custom software have been delivered, refunds may be limited unless the product is faulty, materially different from the agreed scope, or otherwise required by law.

How to request a refund or cancellation

Email clearfile.correspondence@gmail.com with the payment date, service purchased, Stripe receipt email, and reason for the request.